Participants: Jutus, Manju, David, Victor.
After training , no follow-up.
OST as a meeting tool to get everyone involved.
OST can overcome top-down syndrome.
Change Management is both organizational & personal.
Most provide staff the tools & techniques to succeed.
Company must provide guidance on how to implement plan.
People give up too easily.
Expectations not managed.
Single Loop Learning MM-> B-R, loop R back to B.
Focus on what works.
Know who your champions are!