22 August 2002; afternoon
Singapore: Orchid Country Club
ISSUES (2 groups merged):
- Using OST for day-to-day ("D2D") management (v. more traditional methods)
- Using OST for managing change, and change management initiatives
CONVENERS: John (D2D management); Geri (change management)
PARTICIPANTS: Janice, SK, John, Sandra, Lai Kuan, Ah Kin, Andrew, Winnie, Bee Sin, Shoba, Wee Pin, Hong Li, Karen, Paolina, Edgar, Geri, Lee Lian, Alyssa
- OST may be a powerful tool for removing hurdles to moving forward.
- Management must be interested & responsible for action on what they learn in OS.
- Defeat NATO.
- Discover, recognize & use differences for change success.
- Large scale engagement/event - own agenda.
- Clarify needs through OST (display individual styles of dealing with change).
- Don't use OST for funding decisions.
- Clarify WIIFM for all involved; spell out the value proposition(s) for all.
- "Bite" the bullet.
- Identify champion(s).
- Day-to-day: control/structure.
- OST: "freedom."
- Acknowledge threat of OST to existing hierarchy.
- How bit of OST for change.
- Info-sharing without boundaries.
- Empower front-line to be (e) key folks.
- Flip organization upside down (ownership needs to be defined).
- Culture of empowerment (flatten hierarchy?).