2) Start where there are leaders who are open - identify successful examples, e.g., increase in retention, decrease in recalls, decrease in costs, increase in profitability.
3) Speak the business/organizational language. Ask leaders "what would success look like to you?" Ask about process as well as output.
4) Change happens when there's a critical mass (CM). Following are sources of CM:
*groundswell of desire for things to change *driven by a new generation, e.g., gen-Xers
5) a. Develop leaders > leadership education,training, knowledge-sharing re:new ways of leading
*Leaders are influenced by peers, so find ways for them to connect and share experiences
b. Develop individuals > education, training, knowledge-sharing re:how they can effect change *Group dynamics *Team building *Political systems *Influencing leaders *Encourage initiating/proposing new solutions. Ask them to complete the sentence,"I could do my job better if_________________."
-Submitted by Mary