Notes from a conversation
The invitation kind of moves like this:
- Description of the book
- Description of the practice of TH
- Connection to the bottom line (numbers, stats, GriefIndex)
- Case for connecting
- Conference outcomes
It looks like a letter, with the book cover in it, distributed to Peter's network and elsewhere, widely and deeply.
Snippets of language to use and incorporate and shape into story:
- Toxic emotions At Work is an award winning book...
- Toxic handling is the practice of...
- What could we do for ourselves? For our organizations? For our world?
Toxin handler manifesto
- Pain becomes toxic when people lose hope and when self-confidence is shattered.
- There are people in organizations who handle this for others. When they do it well, it helps with healing and replenishes the organization. But this is neither trivial or inherently safe. Handlers can ingest the toxins and become sick. Handlers need help.
- Your head doesn't work when the heart is broken.
- If employees are hurting, inspired service is impossible, customers notice, suppliers notice, competitors notice.
- All leaders create pain. The best ones know this and do something about it so it doesn't cost time and money.
- Healthy organizations are productive
- Well handled pain is essential to health. Unhealthy organizations lack resilience.
- Individuals are holograms of their organizations.
- Connecting the personal practices to the character of the organization.
- This is what life is all about: full attention and authentic work.
- Businesses that thrive meet the needs of people; that means meeting human needs while getting things done.
- When organizations are unhealthy, people get sick and the bottom line suffers along with everything else.
- Pain bleeds into the bottom line (turning it red!)
The Grief Recovery Institute, with offices in Los Angeles and in St. Williams, Ont., recently released its 2003 study, "Grief Index: The 'Hidden' Annual Costs of Grief in America's Workplace."
The study estimates the amount of money U.S. industry loses every year owing to the byproducts of grief, such as lost productivity and accidents on the job, at $75.1-billion (U.S.). The incidents that contribute to grief range from death of a loved one ($37.5-billion) to divorce ($11.1-billion) to pet loss ($2.4-billion).
"When we hear grief, we tend to think, 'Oh that's a Mother Teresa issue, and I ain't Mother Teresa,' " says Peter Frost, author of Toxic Emotions at Work and professor of organizational behaviour with the faculty of commerce at UBC.
But simply being around to listen to an employee in trouble is the simplest and most helpful thing you can do, he says. "The irony is, the simplest thing you can do is just be there. Over and over again, that comes through."
More on the GriefIndex
Why come to this conference?
- Book is a template of language and tools that is refined and used in practice.
- People see themselves in the book but think they are alone, and that's just not true.
- This conference will connect people who see the value of the practice of TH and will create support for that practice between people and within organizations
- Learn to do it better and more safely
- learn skills for practice and protection
- Learn ways to bring this book back to businesses, support and practice
- connecting health and human stuff to power and strategy within organizations.
- When - May 2004, Vancouver and elsewhere
- Where - downtown? location should reflect the work...healing place...good ambiance. Asia Centre at UBC...depends on number of people (in the hundreds would be good)
- Who: PF networks, HR Manager's associations, PPP sponsors and others.
- $$: mostly easy to do. Look for some sponsorship for facilities and meals costs.
- Supported online with a wiki hosted at http://www.toxinhandler.com (Chris can speak to Len about setting one up there eventually...I'm also willing to take care of it)