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Convener: Robin. Participants: Jutus, Manju, David, Victor. Conclusion: After training , no follow-up. OST as a meeting tool to get everyone involved. OST can overcome top-down syndrome. Change Management is both organizational & personal. Most provide staff the tools & techniques to succeed. Company must provide guidance on how to implement plan. People give up too easily. Expectations not managed. Single Loop Learning MM-> B-R, loop R back to B. Publish stories. Focus on what works. Know who your champions are!

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Last edited August 22, 2002 7:51 am CentralTimeUSA by mcns181.docsis176.scvmaxonline.com.sg
© 1998-2019 Michael Herman and www.michaelherman.com, unless signed by another author or organization. Please do not reprint or distribute for commercial purposes without permission and full attribution, including web address and this copyright notice. Permission has always been granted gladly to those who contact me and say something about themselves, their work, and their use of these materials. Thank you and good luck! - Michael