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CONVENERS: Mary Pierce, Loretta Ishida PARTICIPANTS: Mary, Loretta, Liz Magoon SUMMARY: 1) Leaders need to be open to change, have a desire to keep improving.

2) Start where there are leaders who are open - identify successful examples, e.g., increase in retention, decrease in recalls, decrease in costs, increase in profitability.

3) Speak the business/organizational language. Ask leaders "what would success look like to you?" Ask about process as well as output.

4) Change happens when there's a critical mass (CM). Following are sources of CM:

   *groundswell of desire for things to change
   *driven by a new generation, e.g., gen-Xers

5) a. Develop leaders > leadership education,training, knowledge-sharing re:new ways of leading

      *Leaders are influenced by peers, so find ways for them to connect and share experiences

   b. Develop individuals > education, training, knowledge-sharing re:how they can effect change
      *Group dynamics
      *Team building
      *Political systems
      *Influencing leaders
      *Encourage initiating/proposing new solutions.  Ask them to complete the sentence,"I could do my job better if_________________." 

-Submitted by Mary

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Last edited March 19, 2003 12:26 pm CentralTimeUSA by dialup-
© 1998-2019 Michael Herman and www.michaelherman.com, unless signed by another author or organization. Please do not reprint or distribute for commercial purposes without permission and full attribution, including web address and this copyright notice. Permission has always been granted gladly to those who contact me and say something about themselves, their work, and their use of these materials. Thank you and good luck! - Michael